that you are wishing the adjust the Parental Controls of a mobile phone's data service ?Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. You’ll pay nothing for 3 months (with no payment details. 4. 220. My Virgin Media App. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Regards NathanBypass Child Safe & Virus Safe. Uncheck the ‘Enable Web Safe’ box. Press Home on the remote. My child safe settings are off but are currently blocking sites regardless. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 8. Parental controls block websites and applications that you think are unsuitable for your child. Virgin Media Web Safe allows you to restrict certain types of. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Log in to My Virgin Media. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Nobody in the group will know you have them on mute. Just sign in to My Virgin Media and change your settings. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. If the sites are still blocked, then the fault is not with VM. Used to work fine and now doesn’t work at all. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Hi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Plug in your Virgin Media router. Click Turn Kidsafe OFF to confirm. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. The closest equivalent is under parental controls - block adult websites. Phone. Not that he has chosen to turn on a child safe filter. 1. We would like to show you a description here but the site won’t allow us. Go to Settings > General, then tap Software Update. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. I can see that @Cardiffman281 has offered some advice on ensuring it is turned on and then back off to see if that helps. 4. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Options. Go to My Apps then Web Safe you will see the Child Safe setting. Virgin Media. This age limit applies to most social media sites and has been dictated by US law through the Children's. Re: Websafe settings won't save. Open a new account or log in to your virgin Media account using your email address and password. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 255. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. Web safe provides ultimate protection when using the internet. on 05-01-2023 17:27. 1. Just sign in to My Virgin Media and change your settings. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 1. Child safe disabled for a month, virgin arnt helping, any ideas? Hey All, I use to use child safe all the time for my kids but about 5 weeks ago i noticed it was disabled, tried enabling it and it keeps disabling. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. These are two settings –. select Account settings > Online security > Websites; type roblox. Options. Hi , Thanks for coming back to me. Try setting the DNS on you device manually, and use Google's DNS servers as a test. Virgin Media. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. Hi , A warm welcome to our Community Forums and thanks for your post. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Remember that parental control settings are only one part of online safety. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Social media guides. . Enter your credentials and press OK to log into the router settings menu. Click: Settings. ”. Not able to access websafe_setting page (able to go to update_profile page). Sign into your My BT account online. - 5391862. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. It looks like my websafe setting is switched to off. Hi, Recently moved house and kept the same. I'm Having exactly the same problem since Thursday, both in Safari and Firefox. From there the Web Safe can be accessed and configured. If you change the computer's network settings to use any Public DNS does that re-gains access. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. 159. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereon 10-10-2022 10:23. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Please, check the top right-hand side of. Browse. Joining in. How to turn on Child Safe. Go to Account settings, then Account details b. com under Blocked Websites section and then select Add. If you changed the computer's network settings to use any Public DNS does that re-gain access. google (disable when using mobile data) 0 Kudos. 44K views 5 years ago Parental control step-by-step guides. Sorry to hear you are having an issue with the websafe settings. My Virgin Media App. Open a Web browser (e. Security matters. Login in the the Virgin Media online account and try the to enable websafe. Ive never even used virgin media in my life and Im not a child. changes not being saved. 220 OpenDNS provide in. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. It may take up to 24 hours for the change to be. SpeedHi there, If you log on to your Virgin Media account. Click Apply. 65% of young people aged 11-16 are in favour of the. Click: Web Safe. If so, just log-in as existing user! 4. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. To activate Virgin Media Parental Controls select ‘ACTIVATE’. I have tried endless amounts of settings adjustments on the iPhone. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Go to your browser settings and click Advanced settings. Options. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Virgin Media uses their Child Safe program to implement this policy. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. Stay safe online. We give all our customers a complete, market leading security package called Virgin Media. type roblox. Protect your child's phone SMS 4. Working hard to help connect the nation, shop our offers and order online. Tried turn off and in again but didn't - 5415999. Stay safe online. co. Vonage 2nd line. 1 on your browser. Virgin media, Web Safe. Seems a common problem with no simple solution. My Virgin Media App. 123,8. Press and hold the Power button until you see the power menu options. Minimize database calls. Learn more Have I helped?Options. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Anurag Chawake. google (disable when using mobile data) 0 Kudos. Virgin Media Community. 8. We would like to show you a description here but the site won’t allow us. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 67. Virgin Media. com). We would like to show you a description here but the site won’t allow us. Select an Age Rating that is suitable for your children and select OK. Hi csmitherman, thanks for the message and welcome back to the forums. Account - Mobile. ' The child safe settings are on and correctly configured. Virgin Media Web Safe comes as. 8. The campaign highlights the importance of parental controls in the digital age. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Set up and change your Direct Debit details. 5. Hi. Browse Virgin Media Virgin Media Community. Check that childsafe is enabled on your Virgin Media account. on 05-04-2023 13:11. My Virgin Media makes managing your account easier with all your information in one place. 1 shows the AS name as Akamai tech not virgin media. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Since then, I have been tinkering with OS, mobile phones, and other things. Signing into your My Virgin Media profile. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. At Virgin Media, we pride ourselves on our parental controls. Open the Play Store app and tap the Menu button. e. " This has been the same for 3 days now. not the VM Hub. You can also check and edit your child’s settings through the My F-Secure Account on your device wherever you go, which gives you peace of mind all the time. Once you have logged into the app and activated it on your device,. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. The password criteria posted by Client62 are out of date. Go to your browser settings and click Advanced settings. Options. Getting online on any device and staying connected is a breeze when you know what to do. From there the Web Safe can be accessed and configured. 100. It's easy to turn on. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. Regards, Steven_L. It is managed from the Virgin Media online account. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. Click on Plan and device. ct Mark as Helpful Answer. And shown to even younger children. Use the first option ‘Remind me to take a break’. We'll go over how to set up the filter, what. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. Please allow me to send you a PM so I can look into this further. Select Settings. Ensure that “IPsec Pass-Through,” “PPTP Pass-Through,” and “Multicast Pass-Through” are all enabled at the very bottom. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Nah - maybe for teenagers but not for tweens or younger ones. Child safe is so simple to bypass I'm not sure it is worth worrying about. "Sorry the changes you made were not saved, please try again". Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. Any website unsuitable for children is blocked by default. My IP address has been blocked by Virgin Media. Use the first option ‘Remind me to take a break’. - 5397856. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below: NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Virgin Media. It’s FREE for the. saved changes reverting without obvious cause. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. 8. Tuning in. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. 3. It includes virus. Parental controls are a set of tools designed to protect and keep children safe online. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. Select Parental Controls in Virgin Media Web Safe. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. --. Account - Mobile. We give all our customers a complete, market leading security package called Virgin Media. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Open any browser and, in the address bar, type Virgin Media IP address — 192. 0 Kudos. Go to My Apps. 1. For more tips on how to keep your kids safe online,. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. Once logged in you will see 2 filters; Virus Safe and Child Safe. A list of Age Ratings options will appear on the screen. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. 0 Kudos Share Reply. Networking and WiFi. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Broadband deals . My Virgin Media App. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 8. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Parental controls are a set of tools designed to protect and keep children safe online. 3. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. My Virgin Media App. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 05-02-2023 14:03. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. I have enabled child safe and even added some explicit sites to the deny list on the account page, however these sites are not blocked and are still accessible. 1. This includes restricting children from accessing inappropriate or adult content. Any website unsuitable for children is blocked by default. 8. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Trusted Flagger Guidance. Internet Safety organisation Internet Matters has launched a new campaign to urge parents to play a more active role in keeping their children safe online. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 168. Ask Your Own Computer Question. 168. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Look out your virgins media virus safe settings have blocked this site. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Thanks, Virgin Media and you have confirmed Child Safe is on. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Subnet prefix length 255. It only appears when using Microsoft Edge as the browser. Select Set PIN for Payments. Virgin Media takes online safety seriously. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. firstly, backup your current Hub settings by selecting Admin > Reload and Reboot > Backup and follow instructions; remember to store the file created somewhere safe and accessible; to restore saved settings select Admin > Reload and Reboot >. Child safe not working. 159. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. Options. on 15-04-2023 15:47. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. 67. Switched On Families. 67. Try manually setting the Google Mesh DNS settings to match VM's DNS Servers, i. 222 and. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 168. IPSec Pass-Through. Despite the options showing as enabled on the Account Settings page, I can still access. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. However, it seems to have stopped since a few days ago. 220. Manage Your Account. 222 and 208. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. 1. Right-click the volume icon and clic k “Open Volume Mixer . 168. However, adult sites are not blocked. Security matters. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 02-09-2023 18:58. Create a PIN. My Virgin Media app. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Web safe provides ultimate protection when using the internet. I have the same problem as well, I have just checked my online security controls and it's all turned off. 2. Sabrina. . Launch the Safe Browser and create a new account if you do not already have one. Faced with this you can change the. Prefer Controllerless blocks. I have it enabled on the Virgin Media page. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. We do not use any VPN and I have checked that our AS is "Virgin Media". VPNs we tested to unblock various forbidden resources. Go to the F-Secure section of the mobile section on the website and click on ‘try it now’. Web safe provides ultimate protection when using the internet. 67. Security matters. By default Child Safe blocks access to Virtual Private Network (VPN) so sites like Proton VPN: Secure and Free VPN service for protecting. Select the firewall and tick the following protocol. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Residential care settings. 168. Click on Manage Web Safe. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. We are aware of this issue and have our support team working on getting this resolved ASAP. Create a PIN. 67. We created Web Safe for our customers to make browsing safety a no-brainer. SpeedMy Virgin Media App. I've tried a router reboot but that has not fixed it. Switched On Families Swap and share practical advice with other parents. 220. for all devices. Manage Your. If you haven’t changed your password, the default one is placed on the bottom of the router. Clicking on Overview. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. There's no firewall settings that I can see, and. Very sorry to hear you've got an issue with the Child Safe feature. Then, select the Menu icon on the upper-left edge of your screen. I tried with Ope. 8. To remove. Stream from Virgin Media. To do this you need access to a browser via any device (preferably a laptop/PC for viewing ease) then in the address bar type 192. Afterward, click Apply and save your settings. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Community Natter. Virgin Phone Switchover. 1. on 18-01-2023 20:59. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Our step by step parental controls guides will help you to set up the right controls and privacy settings on the. 0. 222. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Manage Your Account. Bypass Child Safe & Virus Safe. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat.